Privacy Policy

1. Overview

Split Haven ("we", "us", "our") operates a video sharing platform. This Privacy Policy applies to information we collect when you use our website, mobile applications, and services (collectively, the "Service").

Data Controller: For the purposes of GDPR, Split Haven is the data controller responsible for your personal data.

Contact: For privacy-related inquiries, contact us at privacy@splitscreen.com.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password (encrypted), display name, and profile picture
• Content: Videos, thumbnails, titles, descriptions, tags, and creator attributions you upload
• Communications: Messages you send to us, including support requests and report submissions
• Report Information: When reporting content, we collect your name, email, reasons for reporting, and details

2.2 Automatically Collected Information

• Device Fingerprints: We use FingerprintJS to generate a unique identifier for your device to prevent abuse, track anonymous views, and enable reactions without requiring login
• Usage Data: Pages viewed, videos watched, time spent, interactions (likes, dislikes), search queries
• Technical Data: IP address, browser type and version, device type, operating system, referring URLs
• Video Metadata: Upload timestamps, video duration, file size, processing status

2.3 Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, see our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision and Improvement

• Provide, maintain, and improve the Service
• Process and transcode uploaded videos
• Enable content discovery through search and recommendations
• Track video views and engagement metrics
• Analyze usage patterns to improve user experience

3.2 Authentication and Security

• Authenticate users and manage accounts
• Prevent fraud, abuse, and unauthorized access
• Detect and prevent spam and inappropriate content
• Use device fingerprints to prevent multiple abuse reports

3.3 Content Moderation

• Review uploaded content before publication
• Process and respond to content reports
• Enforce our Terms of Service and Content Guidelines
• Respond to DMCA takedown notices

3.4 Communications

• Send service-related notifications
• Respond to your inquiries and support requests
• Notify you of content approval or rejection
• Send important updates about changes to our policies (with your consent where required)

3.5 Legal Compliance

• Comply with legal obligations and law enforcement requests
• Protect our rights and property
• Investigate and prevent illegal activities

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud Storage: Amazon S3 or compatible services for video and image storage
• Database: PostgreSQL database hosting providers
• Search: Typesense for search functionality
• Device Fingerprinting: FingerprintJS for fraud prevention
• Hosting: Cloud infrastructure providers

These providers have access only to information necessary to perform their functions and are obligated to protect your information.

4.2 Public Information

Information you choose to make public is accessible to other users:

• Your username and profile information
• Videos you upload (after approval)
• Comments and reactions on videos
• Public activity (views, uploads)

4.3 Legal Requirements

We may disclose information if required by law or if we believe such action is necessary to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Split Haven, our users, or others
• Investigate fraud or security issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or use of your personal information.

5. Data Storage and Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage using industry-standard hashing
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5.2 Data Location

Your information is stored on servers located in the United States. If you are accessing the Service from outside the US, your information will be transferred to and processed in the US.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific retention periods:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Video Content: Retained while published; backup copies may persist for up to 90 days after deletion
• Logs and Analytics: Typically retained for 12-24 months
• Report Data: Retained for compliance and legal purposes, typically 3-7 years

7. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), UK, or other jurisdictions with data protection laws, you have certain rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information.

7.3 Right to Erasure

You have the right to request deletion of your personal information ("right to be forgotten"), subject to certain exceptions.

7.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

7.5 Right to Restrict Processing

You have the right to request restriction of processing of your personal information.

7.6 Right to Object

You have the right to object to processing of your personal information based on legitimate interests.

7.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

7.8 Exercising Your Rights

To exercise any of these rights, contact us at privacy@splitscreen.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking

We use cookies, web beacons, and similar tracking technologies. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

9. Children's Privacy (COPPA Compliance)

Our Service is not intended for children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@splitscreen.com. We will take steps to delete such information from our systems.

Age Verification: Users must be at least 18 years old to create an account. We may request additional verification if we suspect a user is underage.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country.

For EEA/UK Users: When we transfer your personal information outside the EEA/UK, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our Service (for significant changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: